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IN THIS LESSON

REPORT FIRST. ALWAYS.

If damage is discovered before, during, or after your clean — it must be documented immediately.

Do not ignore it.
Do not attempt to hide it.
Do not assume someone else will report it.

IF YOU DISCOVER DAMAGE

• Take clear photos
• Upload documentation
• Notify management immediately

Protect yourself by reporting quickly.

Accidents happen.

What matters is how you handle them.

• Stop immediately
• Document clearly
• Report honestly

Failure to report is more serious than the accident itself.

Unreported damage can result in:

• Guest complaints
• Host disputes
• Financial loss
• Loss of trust

Transparency protects everyone.