Host Hotline

The White Glove Secret of Superhosts

With Scrub Club’s Host Hotline, you get instant, white-glove updates the moment we arrive for a turnover. If there’s a high-priority issue — low supplies, damage, urgent repairs — you’ll know right away, giving you time to act before your guests ever check in.

We also rate each guest’s departure so you have a clear record. This gives you valuable insight for guest reviews, future bookings, and protecting your property.

It’s the early-warning system that turns great hosts into Superhosts — exclusively for Scrub Club hosts.

Damages & Maintenance Issues

WE SPOT IT, WE REPORT IT, YOU STAY AHEAD

The Host Hotline is your built-in property protection. During every turnover, our team inspects the property and documents any guest-caused damage — giving you the time to flag the departing guest, dispatch maintenance, and have repairs completed before the next check-in.

You’ll be notified instantly with detailed notes so you can flag the guest, send maintenance, and have repairs done before the next check-in.

  • Damage Alert – Photos of issues like broken blinds, stained linens, or cracked sinks so you can take action fast.

  • Maintenance Alert – Descriptions of repair needs like a leaking faucet or a door that won’t latch so the right service can be sent before guests arrive.

It’s the difference between scrambling after a bad review… and welcoming your next guest to a flawless home.

Inventory Tracking

Never risk running low on essentials

At Scrub Club, we don’t just clean — we anticipate your needs. During every turnover, we audit your essentials so you’re always stocked and ready for your next guest. It’s a seamless, behind-the-scenes service that keeps your property running like a Superhost without you lifting a finger.

When it comes to supplies, here’s how we keep you in the know:

  • Low – No backstock on site. This is your early warning to replenish before the next check-in.

  • Out – Completely gone. You’ll be alerted immediately so you can restock before same-day arrivals.

Below is the inventory checklist our team reviews at every turnover:

    • Shampoo

    • Conditioner

    • Body Soap

    • Hand Soap

    • Dishwasher

    • Kleenex

    • Paper Towels

    • Dishwasher Detergent

    • Laundry Detergent

    • Trash Bags

    • Coffee/Tea

    • Sponges

    • Olive Oil

    • Coffee Filters

    • Guest Welcome Items

    • Toilet Paper

Hot Tub Assurance — Five-Star Ready, Every Time

CLEAN, CLEAR, GUEST-READY

A perfect hot tub can win a review, and a bad one can ruin it. That’s why, during every turnover, we check the water level, clarity, and temperature to ensure it’s clean, clear, and guest-ready.

Here’s how we report it:

  • Needs Attention – Low water, cloudy, or turning green. You’ll be notified instantly with enough time to send service before check-in.

  • Guest Ready – Water is clean, crystal-clear, and hot. You’ll get the all-clear so you know it’s ready for guests to enjoy.

Effortless, white-glove care that keeps your amenities — and your reputation — in top condition.

Lost & Found

LEFT BEHIND? we’ LL Let you know

From forgotten phone chargers to entire suitcases, our team carefully notes and reports any items left behind during turnover.

You’ll be notified immediately so you can connect with guests and arrange a smooth return — a small detail that makes a lasting impression!

Know more, stress less

Turn every clean into a full property check-in. Get real-time updates and protect your guest experience — without lifting a finger.