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IN THIS LESSON

IF IT’S NOT DOCUMENTED, IT DIDN’T HAPPEN.

Photos must be:

• Clear
• Well-lit
• Taken from required angles
• Uploaded before marking complete

Same-day turnovers especially require strong documentation.

If a guest walks in and complains, your photos are your protection.

REPORTING DAMAGES

If you notice:

• Property damage
• Missing items
• Excessive mess
• Biohazards
• Unapproved deep-clean conditions

Stop and document immediately.

Upload photos to the “Host Hotline” to notify the host immediately.
For urgent matters, please notify management before leaving.

Failure to report is more serious than the damage itself.

Escalate immediately for:

• Major damage
• Safety hazards
• Utilities not functioning
• Timeline risk for same-day check-ins
• Anything outside normal scope

If you are unsure — pause and ask.

Escalation protects:

• Quality standards
• Guest experience
• Client relationships
• Your professional credibility

Same-day turnovers are not routine.

They are live deadlines tied directly to guest experience.

When you master Breezeway:
You protect the schedule.
You protect the client.
You protect yourself.

Systems mastery is what separates average cleaners from elite operators.