Quality Control Coordinator Onboarding

Protecting 5-star guest experiences through detailed inspections, clear reporting, and consistent cleaner feedback.

START HERE

3 Simple Steps to Get Started

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STEP 1: LEARN THE SCRUB CLUB STANDARD

Understand what "guest-ready" means

  • Review inspection checklist

  • Learn 5-star quality standards

  • Understand common cleaner misses

  • Review before/after examples

  • Learn outdoor inspection requirements

Your job is to identify issues before guests do.

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STEP 2: MASTER REPORTING & FEEDBACK

Learn how we communicate quality issues

  • Submit inspection reports

  • Take clear photo documentation

  • Report damages and maintenance concerns

  • Provide cleaner feedback

  • Escalate urgent issues

Clear reporting protects the company and our clients

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STEP 3: COMPLETE YOUR FIRST INSPECTION

Put your training into action

  • Shadow an inspection

  • Complete your first solo walkthrough

  • Submit a full inspection report

  • Review findings with management

  • Receive final approval

Once approved, you'll begin receiving assigned inspections.

BEGIN QC TRAINING →
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Takes about 30+ minutes to complete

WHAT IT TAKES TO BE A SCRUB CLUB QUALITY COORDINATOR

At Scrub Club Denver, Quality Coordinators are responsible for ensuring every property is guest-ready before arrival.

You'll inspect completed cleans, identify missed items, provide cleaner feedback, and help maintain our 5-star standards across every property.

We Value:

  • Attention to detail

  • Reliability

  • Accountability

  • Professional communication

  • Problem-solving

Success Looks Like:

✓ Finding issues before guests or hosts do
✓ Completing thorough inspections
✓ Providing constructive cleaner feedback
✓ Protecting the guest experience

If you naturally notice the small details others miss, you'll thrive in this role.

COMMUNICATION & REPORTING
PERFORMANCE STANDARDS
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YOUR Training Overview

  • 1. FOUNDATION & EXPECTATIONS

    Start here. This sets the standard for how you work.

    You’ll cover:

    • Your role as a Scrub Club cleaner

    • Standards & accountability

    • Policies (attendance, damages, key/code, equipment)

    What matters:

    • Show up on time and prepared

    • Follow instructions exactly

    • Take responsibility for your work

    Non-negotiable:
    If you accept a job, you complete it to standard.

  • This is how you manage and complete jobs.

    You’ll learn how to:

    • Accept and manage jobs in Breezeway

    • Follow tasks from start → finish

    • Upload required photos

    • Use proper supplies and tools

    Reporting standards:

    • Flag issues in Breezeway

    • Add clear photos

    • Notify before continuing on anything outside scope

    Key rule:
    No photos = not complete. No report = not protected.

    Breezeway App For Cleaners Training Video

  • This is how you clean to Scrub Club standards.

    The Scrub Club Method:

    1. Inspect & Prep

    2. Premier Clean

    3. Final Staging

    You’ll cover:

    • Airbnb turnover standards

    • Deep cleans & surprise situations

    • Photo standards (angles, lighting, staging)

    • Final walkthrough and presentation

    Deep clean protocol:

    • If it’s beyond standard → flag it

    • Upload photos

    • Get approval before continuing

    Before your first job:

    • Complete all training

    • Set up Stripe in Breezeway

    • Get activated for scheduling

GET STARTED →