The Scrub Club Host Experience
Say goodbye to scheduling headaches and unreliable cleaners. Scrub Club Denver delivers seamless turnovers, meticulous staging, and real-time reporting — a white-glove service designed to keep your property effortlessly 5-star ready.
Host Onboarding at a Glance
Cleaning Process Guide
The first step is all about clarity—review our cleaning checklist and process guide to see the standards our team upholds and what we expect from you as a host.
HOST Onboarding
Our second step focuses on the host—collecting your contact info, preferences, and the essentials we need to work seamlessly together.
Property OnboardING
Step three is all about the details—this form gathers property info, syncs your calendar, and captures what makes your rental unique.
CLEANING PROCESS GUIDE
Below you’ll find an overview of our cleaning process and partner guidelines. This section walks you through how we handle turnovers. You’ll also see what’s expected on your end as a host, so everything runs smoothly without last-minute surprises. By reviewing this, you’ll know exactly what to expect from our team, how we keep your property guest-ready, and how we’ll work together to keep operations stress-free.
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☑ All bookings must sync through calendar integration (Airbnb, VRBO, PMS).
☑ Manual bookings must be submitted 72+ hours before check-in.
☑ Bookings within 72 hours require approval via hello@scrubclubdenver.com.
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☑ Recommended checkout times 10 AM / Check-in 4 PM
☑ Late check-outs require written approval (hello@scrubclubdenver.com)
☑ Cleans are scheduled after guest departure; if delayed, completed next day before next check-in
☑ Back-to-back bookings are prioritized, so last-minute updates are required
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☑ Hosts are responsible for providing and restocking guest essentials.
☑ Items must be onsite before cleans; our team restocks but does not arrange deliveries.
☑ We’ll flag low or missing items after each turnover so you can stay stocked.
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☑ Host Hotline: Real-time text alerts during/after cleans (low stock, damages (photo attached), hot tub updates, urgent issues).
☑ Breezeway Reports: Weekly condition reports with photos for a clear snapshot between guest stays.
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☑ We handle detailed cleaning, staging, inventory checks, and documenting property conditions.
☑ Scrub Club Denver is a turnover cleaning team, not a property management company.
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☑ Hosts handle ongoing maintenance: appliances, lawn care, repairs, etc.
☑Professional dryer maintenance is recommended every 6 months to prevent delays. Emergency off-site laundry will incur an additional fee
☑ We’ll notify you of issues we see (clogs, leaks, damage), but repairs must be arranged by the host.
☑ This clear division lets us focus on top-tier turnovers while keeping you fully informed.
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☑ Please provide 2 weeks’ notice if ending services.
☑ Cleans canceled within 24 hours may be billed at 50% of the service rate, since that time is reserved for your property.Protecting Our Team
This policy is in place to ensure our cleaners are compensated for lost time, travel, and preparation when a scheduled clean cannot be completed as planned.
We appreciate your understanding as this allows us to retain top-quality cleaners and maintain reliable service for all clients.
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☑ Invoices are sent weekly on Thursdays with a 7-day payment term.
☑ Payment must be made on time per Scrub Club Denver’s billing policy.
☑ Host is responsible for all processing fees on invoices.
☑ Late or unpaid balances may result in suspension of services.☑ Additional charges may apply for deep cleans in certain situations (e.g., heavily soiled properties, excessive mess, extended guest stays, or overlooked maintenance).
☑ Unpaid balances may be sent to collections and pursued against both your business entity and you personally as the property owner/representative.
